• Refund policy

Refund policy

We want you to be happy with what you ordered. If something is wrong, we will fix it. This policy explains when you can return a product, how to do it, and what you can expect from us.

1.1  Eligible Returns

You may return a product within 15 days of delivery if:

  • The product arrived damaged or broken

  • The product is defective or not working as described

  • You received the wrong item

  • The product is expired or past its shelf date at the time of delivery

  • The packaging is tampered with or seal is broken on arrival


1.2  Non-Returnable Items

The following cannot be returned:

  • Products that have been opened, used, or swatched (for hygiene reasons)

  • Products without original packaging or missing their seal

  • Products returned more than 15 days after delivery

  • Products purchased during a final sale or clearance event (marked as non-returnable at time of purchase)

  • Free gifts or bonus items received with a purchase


1.3  How to Request a Return

To start a return:

  • Contact us within 15 days of receiving your order

  • WhatsApp or call us at +92 321 5089687

  • Provide your order number, the item you want to return, and the reason

  • Take clear photos of the damaged or incorrect item and send them to us

We will respond within 1-2 business days to confirm whether your return is approved and provide next steps.


1.4  Refunds

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued using the same payment method used at checkout.

If you paid by bank transfer or EasyPaisa/JazzCash, please provide your account details when requesting a return.

  • Shipping charges are non-refundable unless the return is due to our error

  • If your order qualified for free shipping and you return part of it, the shipping fee may be deducted from your refund


1.5  Exchanges

We offer exchanges for damaged or defective products only. If you want to exchange for a different product or shade, please place a new order and return the original item as per the process above.